This Website is owned and operated by Canada Games Aquatic Centre, otherwise known as the “CGAC”.
Your privacy is important to us and we will take all means possible to ensure that all personal information is kept private. This page is to inform you of our policies regarding data collection, and the use and disclosure of your data.
The CGAC is committed to protecting the personal information of individuals who visit this website by following responsible information handling practices in keeping with privacy laws. You can access this site’s home page and browse our site without disclosing any of your personal information.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. The CGAC aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please submit a request via email to firstname.lastname@example.org
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you.
Whenever possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you via this form
The right of rectification.
You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object.
You have the right to object to our processing of your Personal Data.
The right of restriction.
You have the right to request that we restrict the processing of your personal information.
The right to data portability.
You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent.
You also have the right to withdraw your consent at any time where the CGAC relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
The CGAC does not sell personal information we collect.
We will not disclose your personal information to anyone else without your prior knowledge or consent, except with agents or contractors of CGAC who perform services for us and when required by a government body or agency, or as permitted by law.
We collect personal data that you provide online, or when you access our programs and services, in order to better meet your program, service and information needs. We also use and disclose data, which does not identify individuals, for statistical purposes to develop and enhance CGAC programs and services. We may also collect personal information in order to satisfy legal, government and regulatory obligations. If you supply us with your email address, you may receive notifications from us with important information about the CGAC program or service in which you are registered. Our preferred method of reaching members, lesson participants and users is via email.
If you do not wish to hear about other CGAC programs, services or opportunities, please send an email to email@example.com
Types of Data Collected
While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- Home address
- Telephone number
- Date of birth
- First name and last name
- Credit Card expiration/type/name
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us via email at firstname.lastname@example.org
We may also collect information about how our website is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Your IP address is never stored in our database, we use your IP to obtain general and anonymized data about your profile end users such as approximate geo-location e.g country, city.
Tracking Cookies Data
Examples of Cookies we use:
We use Session Cookies to operate and retain user authentication when logging in.
We use Preference Cookies to remember your preferences and acceptance of our policies.
Use of Data
Canada Games Aquatic Centre uses the collected data for various purposes:
- To provide and maintain our website, programs and membership database
- To notify you about changes to our hours, programs, prices and services
- To provide customer support
- To gather analysis or valuable information so that we can improve our website, programs and services
- To monitor the usage of our websites
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Retention of Data
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside of Europe and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, the CGAC may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The CGAC may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of the CGAC
- To prevent or investigate possible wrongdoing in connection with our membership, programs or services
- To protect the personal safety of users of the CGAC
- To protect against legal liability
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our website, to provide service updates on our behalf, to perform website-related services or to assist us in analyzing how our website & programs are used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google AdWords remarketing service is provided by Google Inc.You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/adsGoogle also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
Confidentiality / Security
CGAC maintains physical, electronic and administrative safeguards that are appropriate to the type of personal information we obtain from you.
You have the right to access your personal information in our files and to update or remove that information as necessary, subject to any legal restrictions. If you are aware of any inaccuracy or changes in the personal information which we hold about you, please contact CGAC staff.
Online Legal Policy
This website and our social media communities were created to be informative. Accordingly, we will permit you to download or photocopy material displayed on this site for your non-commercial personal use. Any content or graphics extracted from the site must prominently display copyright and other proprietary notices.
Terms and Conditions
This site is owned by the CGAC. Any images, graphics, multimedia or content is copyrighted by CGAC and may only be used in the manner provided for in these Terms and Conditions. In addition, the site contains names, logos, trademarks, service marks and other intellectual property, which are the property of the CGAC and may not be used for any purpose without the express written consent of the CGAC.
Social Media Policy
Our Social Media team works diligently to post accurate, timely, relevant content.
We encourage our community to share content with us such as photos and stories of their CGAC experiences. We assume that anyone sharing this user-generated content has the right to do so and has the permission of the photographed individuals. Please do not post photos you do not have permission to post, including photos of children without the permission of a parent or guardian.
We welcome constructive feedback, but we reserve the right to remove any comments that are inappropriate due to foul language, attacking of a single person or group, unsupported accusations, or spam that explicitly promotes a product or service. If contact information is available, we will notify comment authors personally to let them know their comments have been removed. We reserve the right to ban repeat offenders.