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Please note EFT memberships require direct deposit information.

Applications for financial assistance can be made through the Community Access Program.

Family Inclusive Membership - Terms & Conditions

• Membership includes a family of up to 5, with a maximum of 2 adults. Additional children may be added.
• Each member is entitled to one group swimming lesson per session at no additional cost.

• Members are responsible for registering for swimming lessons and leadership courses classes by calling or visiting the Front Desk.

○ Membership does not include private lessons or the cost of leadership course materials. Private lessons may be registered for at an additional cost.

○ Membership qualifies members for the PLOUF Diving Club and Junior Lifeguard Club at no additional cost.

○ Cancelled or unused swimming lessons cannot be transferred to an account credit or reimbursement.

Cancellation Policies:

• Annual and Monthly (EFT) memberships are subject to a $125 cancellation fee if membership is cancelled before 12 full payments.
• Membership cancellations requested mid-session with active lesson registrations are subject to a cancellation fee and the pro-rated cost of the swimming lesson registration(s) in session.
• The cost of leadership courses, PLOUF, and Junior Lifeguard Club must be repaid if membership is cancelled before 12 full payments.

Cancellation Policies

• No refunds are available for our 1, 3 and 6-month memberships.
  
  
• Yearly membership privileges are stopped on the actual date of your cancellation request. Refunds are prorated to the expiry date and are subject to a $125.00 administration fee.
  
  
• PAC membership may be cancelled up to 7 days before the payment is due for the month that you wish to cancel. You may continue to use the facility until the payment due date. Members are required to commit to pay membership fees regardless of their attendance, until the membership is cancelled as per the terms.

• A $125.00 cancellation fee will be applied if the term is less than 12 payments. There is no cancellation fee for a PAC membership held longer than 12 payments.
  
  
• A cancellation form must be completed in person by the front desk staff of the CGAC or by phone with Visa or MasterCard.
  
  
• In the case of a medical problem that affects the members' use of the Canada Games Aquatic Centre, a medical hold will be placed on the membership effective of the request date and will remain in effect until you are able to resume exercise. Should you require a freeze on your annual membership, a medical note will be required. The freeze will be processed from the date of the request.
  
  
• You must provide a new void cheque when reactivating your PAC membership.
  
  
• All payments returned by your bank due to non-sufficient funds, stop payment or closed account are subject to a $40.00 administration fee.
  
  
• Please note that banking and administrative charges for returned cheques that are outstanding will result in the loss of facility use privileges.
  
  
• All overdue accounts are handled by Eastern Credit Management Services Ltd.

Cancellation Fees:

Less than 12 payments:
Primary Person $125.00
Family members $45.00 per person. Maximum $125.00

More than 12 payments:
There is no cancellation fees for memberships lasting longer than 1 year.

Returned (NSF) Payments

All payments returned by your bank due to non-sufficient funds are subject to a $40.00 administration fee. Please note that banking and administration charges for returned cheques and outstanding accounts result in loss of privileges.

Members and general users of the Centre must abide by the rules and regulations set-up by the CGAC. The CGAC reserves the right to update and modify any regulation, policy or procedures as necessary within the operation of the Centre. All changes will be posted and made available at our Front Desk.