Swimming Lessons FAQ

Commonly asked questions:

1. What is the earliest time I can access the locker room to change before my lesson begins? 

You can access the locker room 20 minutes prior to the scheduled start time of your lesson.

2. Do I need to be in the water with my child during their lesson? 

Parents/guardians are only required to be in the water for our Parent and Tot Lessons. The other lessons parents are not required to be in the water and we do not allow parents to be in the water.

3. I'm uncertain about the appropriate level for my child or myself. How should I decide?

We recommend reviewing the level descriptions and selecting the one that best aligns with your or your child's abilities.

4. I'm having trouble logging in to my Perfect Mind account. What steps should I take?

If you're encountering difficulties with your current account, we advise creating a new account. Please note that we transitioned to a new booking system a few years ago, and your login details might be associated with the previous system.

5. The Swimming Lesson I want is full. What should I do next? 

Please add yourself or the child on the waitlist. If a spot opens, you will be informed (phone call or email).

6. How do I access my Report Card? 

Reports Cards can be found here: https://swimgen.net/search/CGACSJ 

• You will be prompted to enter your participant number. This number can be found in your Perfect Mind account.
• Log in to your Perfect Mind account. After logging in, locate the "My Info" section.
• Inside the "My Info" section, you should see a list of names. Select the name associated with the report card you want to access.
• Within the participant's details, click on "General Info."
• In the "General Info" section, you will find the "Contact ID." This is your participant number (do not include the CO-).

If you encounter any issues or have any questions, please don't hesitate to call our Front Desk at (506) 658-4715.

Additional Information:

• Please locate the signs on the wall for information about the designated meeting point for your level; this is where you will meet your instructor. If the instructor is not there, please ask a lifeguard for assistance. 
• For inquiries regarding daytime private lessons, feel free to reach out to our Aquatics Manager at  benjamin.tremblay@aquatics.nb.ca.
• Swimming Lessons participants are not allowed to swim before or after their lesson unless they are a member.