Cancellation Policy

Program refunds for all aquatic programs and specialty classes must be processed during the first three weeks of the current session. Refunds will be calculated from the actual date of the request and will have a $10.00 administration fee. After this date, only medical withdrawals will be processed. (medical note must be presented)

  • No refunds available on 1, 3 month memberships, and pre-authorized chequing (PAC) set-up fees are non-refundable.
  • Yearly membership privileges are stopped on the actual date of your cancellation request. Refunds are prorated to the expiry date and are subject to a $25.00 admin fee.
  • PAC membership may be cancelled by the 8th of the month that you wish to cancel. You may continue to use the facility until the 14th of the month when proper notice is given.
  • PAC memberships are subject to a $25.00 cancellation fee for terms longer than 6 months. A $125.00 cancellation fee will be applied if the term is less than 6 months.
  • A cancellation form must be completed in person by the Front Desk staff of the CGAC or by phone with Visa or MasterCard.
  • In the case of a medical problem that affects the members use of the Canada Games Aquatic Centre, a hold will be put on the membership effective of the date of the request and will remain in effect until you are able to resume exercise. Should you require a freeze on your annual membership, a medical note will be required. The freeze will be processed from the date of request.
  • You must provide a new void cheque when reactivating your PAC membership.
  • All payments returned by your bank due to non-sufficient funds. stop payment or closed account are subject to a $40.00 administration fee.
  • Please note that banking and administrative charges for returned cheques that are outstanding will result in the loss of facility usage privileges.
  • All overdue accounts are handled by Eastern Credit Management Services Ltd.

Cancellation Fees:

More than 6 months:

Primary Person $25.00
Family members $10.00 per person. Maximum $25.00

Less than 6 months:

Primary Person $125.00
Family members $45.00 per person. Maximum $125.00

Returned (NSF) Payments

All payments returned by your bank due to non-sufficient funds are subject to a $40.00 administration fee. Please note that banking and administration charges for returned cheques and outstanding accounts result in loss of privileges.

Members and general users of the Centre must abide by the rules and regulations set-up by the CGAC. The CGAC reserves the right to update and modify any regulation, policy or procedures as necessary within the operation of the Centre. All changes will be posted and made available at our Front Desk.